Scratched and Dented vehicle from Hyundai Autocity

I’m so disappointed writing this, I actually can’t believe this. I bought a vehicle from Hyundai Autocity, I was assured by the salesman Thabang. Everything was good until he delivered my car. It had a scratch and a dent which I identified and showed him. He brought the car unpolished, the tyres were so dry looked as if they’d seen better days. The car was apparently a fleet car and had a fleet tag which I asked them to remove. He said he’d take care of my needs since I write them on one of the papers I signed.

It’s been 8weeks and he’s a no show on all our arrangements for him to collect the car and fix all these things. He tells me that he’s busy and that the dealership is swapped with work (meaning for 8 full weeks he’s been unable to prioritise me and my challenges). I’m so disappointed with the treatment I’m getting. I want to take this matter forward to the Ombudsman because this is completely unacceptable.

The process of purchasing is very fast but after they’ve gotten their business, everything take time and there are always more important things than you and your challenges.

Extremely disheartening and frustrating.