Really Terrible Service

Hello Peter,

It is with a heavy heart that I write this review. December last year I bought a car from Nissan Nigel. In the deal was such that I the customer, receive a smartphone together with the car. I never did receive this smartphone. There still had to be somewhat of communication between the dealership and the phone manufacturers/retailers. That was alright, I was willing to wait. Nissan Nigel Drivers were supposed to drop the phone of last week already, I have had enough patience, but yesterday they couldnt make it. Now today, when Sam the driver finally makes it, he sends me 2 please call me's. Obviously I do not know this number, and because I am in a meeting, I make a note to call back once work is done. When I get back on my desk, Elsje from Nissan Nigel calls asking me to call the driver and give him the adress that I had already forwarded to her yesterday when she confirmed that the driver would be arriving today! I comply and send an email with further direction details, and I mention that I am stepping out of the building heading towards where I can meet the driver halfway; no need to deliver inside the office as this driver has failed to find my office in Rosebank! So I suggest meeting each other halfway, at GAME. When they finally send me his number and I call him, he is already on the Highway on his way to Pretoria! This is done literarly within 3 minutes time since I sent directions to the office.

I really am disheartned by NIssan Nigel's service. I hope nobody else goes to buy their car there as they do not deliver on their promises.

The contract says they will register the car for me, but they do not have a full understanding of procedure or documentations needed to get the car registered! So they actually expected me to go do the registration myself and they re-imburse me. My take is that, I bought my car from thedm because I deemed it an easy process to purchase, it turns out I was BADLY mistaken.

Anyone have an advise on how I can handle this legally please? What are the implications if I return their car?

Grace.

The people involved directly in this whole debacle are Marie Sadowski, Elsje and Sam from Nissan Nigel.