ND
Nobuhle D
1 reviews | Active since Jun 2021
23 Jun 2021, 12:43
Pathetic service
I bought H1 in December from Autocity Heidelberg .After a week it gave me problems i contacted them but they couldn't help me ,That time I hadn't even started paying for it as it was a week later .I contacted the salesperson Linda , who didn't help i contacted Chris the manager, he ignored me .I even drove from Newcastle to Heidelberg, the manager promised to send the towing company within 2 days ,that was in March but nothing till today the car is parked not working. I bought it for business and am paying for nothing. This is June nothing is happening ,he doesn't communicate with me .I don't know what to do am so stressed. They refused that I come pick up the car when I bought it they insisted on delivering it because they knew there is problem. Am stuck . They are so pathetic very very bad service even the manager Chris Van Wyk. Never risk buying from them
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Nobuhle D's updateReviewer Update
23 Jun 2021, 16:09This NBA Dhladhla ***
I bought the car at Heidelberg and it was delivered to me on the 8th December 2020.
I had a problem with the car ever since I bought it n I tried communicating with my salesperson Linda who engaged his manager n the manager had an attitude didn't want to listen to me .He even hung up on me (the phone) .It was giving me a frightening noise from the engine n would blow out a thick white smoke.
Eventually they booked the car at Hyundai Newcastle n nothing was detected , when I took it there there was no noise as it comes n goes (it comes in episodes)
I don't usually use the car n that can be witnessed by the kms used, I just warm it after 3 days always.
Today the 27th March 2021 I used it driving to town for work related issues but I couldn't finish because it got stuck on the road ,it first gave me that frightening noise when I was starting it in the morning and it doesn't rerve thereafter it subsided n while on my way just in the middle of the road it lost power n went down and down and off it went. I was so stranded until a stranger help me by starting it n he slowly drove back home .I called my salesperson to come check the car as he was in Newcastle he told me to write down everything that's done by the car , I agreed but told him to come personally so that he informs his manager of what he personally witnessed. He,Linda the salesperson, came on the 28th March 2021 started the car and it gave that frightening noise he said he's afraid to continue driving it so that he experiences the power failure, he said no he can't. On Monday the 29th March I called my salesperson as I wanted to know the feedback from the manager but he didn't answer. I was then called by his manager I explained everything n he promised to take the matter on as he was a new manager in place of the manager that hung up on me.
When it first did this I asked the manager to take it back because it was after few days after it was delivered I hadn't started to pay ,he forced me to take it to Hyundai n my concern was how do I take it for repairs when I hadn't even paid a cent, meaning am starting with repairs days after the deal ,how many times will I repair this car.
He took advantage of me as a female .
I tried calling my salesperson to inform him.
I had the bad experience ever with the service I received.
All this is known by my salesperson as I always call him or whatsapp him each time there's a problem.
On the 30th of March 2021 I drove personally to Hyundai Heidelberg to meet with the manager and he asked for conversations i had with the salesperson in black and white unfortunately not every conversation is written down most of is done through calls n whatsapp calls. I told him i no more want that car they must contact Nedbank to cancel the deal or give me another car, he said that cannot be done. Another thing that makes me not want that car anymore is the strange cylicone in the engine which is not from the factory.
He then promised me that he's going to arrange that the car be loaded up and be brought at the dealership , he promised that it will be collected either Wednesday the 30th or Thursday the 31st . I asked him to write that down he said he will email me in the afternoon, the following day i asked about the agreement he told me he was busy and when he eventually emailed there was nothing about collecting the car.
On Wednesday afternoon I called him, Chris the manager, so I know when exactly and he changed saying he has a problem of not knowing how it will get to Heidelberg he is still arranging something.
On the 1st April I sent Chris a whatsapp call complaining that he doesn't call to update me as I couldn't even go to work waiting , I asked if its about race or what, he called via whatsapp telling me he's going to block me .
An hour later Chris called telling me in Newcastle Hyundai they say I have never brought the car to them. I was so surprised because Hyundai Newcastle called them telling them they detected nothing
He then asked me to take it to Newcastle on the 9th April I told him I can't because its not drivable. He then told me he will come back to me .
I am now left with the problem of not knowing how am I going to pay for the car because I bought for hire and its not working.
Today the 6th April i sent him ,Chris the manager, a whatsapp message needing clarity on what he was saying , he told me he booked the car for Friday the 9th at the very dealership that failed to detect the problem and he asked me if I can take it to Hyundai Newcastle whereas he knows very well the car is not drivable, and he doesn't say anything about towing the car to Heidelberg as he promised of which he has to assure me how long it will be there , approximate.
On the 9th April noone called asking if I managed to take the car by miracle to Newcastle .
Today the 13th April 2021 Chris the manager of Heidelberg dealership called asking if I took the car to Newcastle and I asked him how , he didn't answer that and that was the end of the conversation.
Chris called has called again telling me they will be coming to tow the car to the dealership n use my warranty and claim later I told him I won't be able to pay and he said he will see what to do .Thats manipulation, how do I claim later ? This is not what he told me when I personally drove to Heidelberg from Newcastle .
Nothing has been communicated to me up to today the 9th May 2021.
Today is the 11th of June , no communication from the manager, Chris , I am paying for the unfixed car .
Today the 17th June 2021 I visited Nedbank who financed me in the name of MFC .I called MFC and explained everything from what happened in December after days of buying the car till now and that am now thinking of reversing the debit order R6500.00 that went through on the 15th. They confirmed receiving my emails about my grievance and they promised that the person directly responsible for such cases will call me before the end of the day , they haven't called as yet .
On 18th June visited the bank again they told I will get the call before the end of the day , still waiting
I bought the car at Heidelberg and it was delivered to me on the 8th December 2020.
I had a problem with the car ever since I bought it n I tried communicating with my salesperson Linda who engaged his manager n the manager had an attitude didn't want to listen to me .He even hung up on me (the phone) .It was giving me a frightening noise from the engine n would blow out a thick white smoke.
Eventually they booked the car at Hyundai Newcastle n nothing was detected , when I took it there there was no noise as it comes n goes (it comes in episodes)
I don't usually use the car n that can be witnessed by the kms used, I just warm it after 3 days always.
Today the 27th March 2021 I used it driving to town for work related issues but I couldn't finish because it got stuck on the road ,it first gave me that frightening noise when I was starting it in the morning and it doesn't rerve thereafter it subsided n while on my way just in the middle of the road it lost power n went down and down and off it went. I was so stranded until a stranger help me by starting it n he slowly drove back home .I called my salesperson to come check the car as he was in Newcastle he told me to write down everything that's done by the car , I agreed but told him to come personally so that he informs his manager of what he personally witnessed. He,Linda the salesperson, came on the 28th March 2021 started the car and it gave that frightening noise he said he's afraid to continue driving it so that he experiences the power failure, he said no he can't. On Monday the 29th March I called my salesperson as I wanted to know the feedback from the manager but he didn't answer. I was then called by his manager I explained everything n he promised to take the matter on as he was a new manager in place of the manager that hung up on me.
When it first did this I asked the manager to take it back because it was after few days after it was delivered I hadn't started to pay ,he forced me to take it to Hyundai n my concern was how do I take it for repairs when I hadn't even paid a cent, meaning am starting with repairs days after the deal ,how many times will I repair this car.
He took advantage of me as a female .
I tried calling my salesperson to inform him.
I had the bad experience ever with the service I received.
All this is known by my salesperson as I always call him or whatsapp him each time there's a problem.
On the 30th of March 2021 I drove personally to Hyundai Heidelberg to meet with the manager and he asked for conversations i had with the salesperson in black and white unfortunately not every conversation is written down most of is done through calls n whatsapp calls. I told him i no more want that car they must contact Nedbank to cancel the deal or give me another car, he said that cannot be done. Another thing that makes me not want that car anymore is the strange cylicone in the engine which is not from the factory.
He then promised me that he's going to arrange that the car be loaded up and be brought at the dealership , he promised that it will be collected either Wednesday the 30th or Thursday the 31st . I asked him to write that down he said he will email me in the afternoon, the following day i asked about the agreement he told me he was busy and when he eventually emailed there was nothing about collecting the car.
On Wednesday afternoon I called him, Chris the manager, so I know when exactly and he changed saying he has a problem of not knowing how it will get to Heidelberg he is still arranging something.
On the 1st April I sent Chris a whatsapp call complaining that he doesn't call to update me as I couldn't even go to work waiting , I asked if its about race or what, he called via whatsapp telling me he's going to block me .
An hour later Chris called telling me in Newcastle Hyundai they say I have never brought the car to them. I was so surprised because Hyundai Newcastle called them telling them they detected nothing
He then asked me to take it to Newcastle on the 9th April I told him I can't because its not drivable. He then told me he will come back to me .
I am now left with the problem of not knowing how am I going to pay for the car because I bought for hire and its not working.
Today the 6th April i sent him ,Chris the manager, a whatsapp message needing clarity on what he was saying , he told me he booked the car for Friday the 9th at the very dealership that failed to detect the problem and he asked me if I can take it to Hyundai Newcastle whereas he knows very well the car is not drivable, and he doesn't say anything about towing the car to Heidelberg as he promised of which he has to assure me how long it will be there , approximate.
On the 9th April noone called asking if I managed to take the car by miracle to Newcastle .
Today the 13th April 2021 Chris the manager of Heidelberg dealership called asking if I took the car to Newcastle and I asked him how , he didn't answer that and that was the end of the conversation.
Chris called has called again telling me they will be coming to tow the car to the dealership n use my warranty and claim later I told him I won't be able to pay and he said he will see what to do .Thats manipulation, how do I claim later ? This is not what he told me when I personally drove to Heidelberg from Newcastle .
Nothing has been communicated to me up to today the 9th May 2021.
Today is the 11th of June , no communication from the manager, Chris , I am paying for the unfixed car .
Today the 17th June 2021 I visited Nedbank who financed me in the name of MFC .I called MFC and explained everything from what happened in December after days of buying the car till now and that am now thinking of reversing the debit order R6500.00 that went through on the 15th. They confirmed receiving my emails about my grievance and they promised that the person directly responsible for such cases will call me before the end of the day , they haven't called as yet .
On 18th June visited the bank again they told I will get the call before the end of the day , still waiting
ND
Nobuhle D's update23 Jun 2021, 16:09
Reviewer Update
This NBA Dhladhla ***
I bought the car at Heidelberg and it was delivered to me on the 8th December 2020.
I had a problem with the car ever since I bought it n I tried communicating with my salesperson Linda who engaged his manager n the manager had an attitude didn't want to listen to me .He even hung up on me (the phone) .It was giving me a frightening noise from the engine n would blow out a thick white smoke.
Eventually they booked the car at Hyundai Newcastle n nothing was detected , when I took it there there was no noise as it comes n goes (it comes in episodes)
I don't usually use the car n that can be witnessed by the kms used, I just warm it after 3 days always.
Today the 27th March 2021 I used it driving to town for work related issues but I couldn't finish because it got stuck on the road ,it first gave me that frightening noise when I was starting it in the morning and it doesn't rerve thereafter it subsided n while on my way just in the middle of the road it lost power n went down and down and off it went. I was so stranded until a stranger help me by starting it n he slowly drove back home .I called my salesperson to come check the car as he was in Newcastle he told me to write down everything that's done by the car , I agreed but told him to come personally so that he informs his manager of what he personally witnessed. He,Linda the salesperson, came on the 28th March 2021 started the car and it gave that frightening noise he said he's afraid to continue driving it so that he experiences the power failure, he said no he can't. On Monday the 29th March I called my salesperson as I wanted to know the feedback from the manager but he didn't answer. I was then called by his manager I explained everything n he promised to take the matter on as he was a new manager in place of the manager that hung up on me.
When it first did this I asked the manager to take it back because it was after few days after it was delivered I hadn't started to pay ,he forced me to take it to Hyundai n my concern was how do I take it for repairs when I hadn't even paid a cent, meaning am starting with repairs days after the deal ,how many times will I repair this car.
He took advantage of me as a female .
I tried calling my salesperson to inform him.
I had the bad experience ever with the service I received.
All this is known by my salesperson as I always call him or whatsapp him each time there's a problem.
On the 30th of March 2021 I drove personally to Hyundai Heidelberg to meet with the manager and he asked for conversations i had with the salesperson in black and white unfortunately not every conversation is written down most of is done through calls n whatsapp calls. I told him i no more want that car they must contact Nedbank to cancel the deal or give me another car, he said that cannot be done. Another thing that makes me not want that car anymore is the strange cylicone in the engine which is not from the factory.
He then promised me that he's going to arrange that the car be loaded up and be brought at the dealership , he promised that it will be collected either Wednesday the 30th or Thursday the 31st . I asked him to write that down he said he will email me in the afternoon, the following day i asked about the agreement he told me he was busy and when he eventually emailed there was nothing about collecting the car.
On Wednesday afternoon I called him, Chris the manager, so I know when exactly and he changed saying he has a problem of not knowing how it will get to Heidelberg he is still arranging something.
On the 1st April I sent Chris a whatsapp call complaining that he doesn't call to update me as I couldn't even go to work waiting , I asked if its about race or what, he called via whatsapp telling me he's going to block me .
An hour later Chris called telling me in Newcastle Hyundai they say I have never brought the car to them. I was so surprised because Hyundai Newcastle called them telling them they detected nothing
He then asked me to take it to Newcastle on the 9th April I told him I can't because its not drivable. He then told me he will come back to me .
I am now left with the problem of not knowing how am I going to pay for the car because I bought for hire and its not working.
Today the 6th April i sent him ,Chris the manager, a whatsapp message needing clarity on what he was saying , he told me he booked the car for Friday the 9th at the very dealership that failed to detect the problem and he asked me if I can take it to Hyundai Newcastle whereas he knows very well the car is not drivable, and he doesn't say anything about towing the car to Heidelberg as he promised of which he has to assure me how long it will be there , approximate.
On the 9th April noone called asking if I managed to take the car by miracle to Newcastle .
Today the 13th April 2021 Chris the manager of Heidelberg dealership called asking if I took the car to Newcastle and I asked him how , he didn't answer that and that was the end of the conversation.
Chris called has called again telling me they will be coming to tow the car to the dealership n use my warranty and claim later I told him I won't be able to pay and he said he will see what to do .Thats manipulation, how do I claim later ? This is not what he told me when I personally drove to Heidelberg from Newcastle .
Nothing has been communicated to me up to today the 9th May 2021.
Today is the 11th of June , no communication from the manager, Chris , I am paying for the unfixed car .
Today the 17th June 2021 I visited Nedbank who financed me in the name of MFC .I called MFC and explained everything from what happened in December after days of buying the car till now and that am now thinking of reversing the debit order R6500.00 that went through on the 15th. They confirmed receiving my emails about my grievance and they promised that the person directly responsible for such cases will call me before the end of the day , they haven't called as yet .
On 18th June visited the bank again they told I will get the call before the end of the day , still waiting
I bought the car at Heidelberg and it was delivered to me on the 8th December 2020.
I had a problem with the car ever since I bought it n I tried communicating with my salesperson Linda who engaged his manager n the manager had an attitude didn't want to listen to me .He even hung up on me (the phone) .It was giving me a frightening noise from the engine n would blow out a thick white smoke.
Eventually they booked the car at Hyundai Newcastle n nothing was detected , when I took it there there was no noise as it comes n goes (it comes in episodes)
I don't usually use the car n that can be witnessed by the kms used, I just warm it after 3 days always.
Today the 27th March 2021 I used it driving to town for work related issues but I couldn't finish because it got stuck on the road ,it first gave me that frightening noise when I was starting it in the morning and it doesn't rerve thereafter it subsided n while on my way just in the middle of the road it lost power n went down and down and off it went. I was so stranded until a stranger help me by starting it n he slowly drove back home .I called my salesperson to come check the car as he was in Newcastle he told me to write down everything that's done by the car , I agreed but told him to come personally so that he informs his manager of what he personally witnessed. He,Linda the salesperson, came on the 28th March 2021 started the car and it gave that frightening noise he said he's afraid to continue driving it so that he experiences the power failure, he said no he can't. On Monday the 29th March I called my salesperson as I wanted to know the feedback from the manager but he didn't answer. I was then called by his manager I explained everything n he promised to take the matter on as he was a new manager in place of the manager that hung up on me.
When it first did this I asked the manager to take it back because it was after few days after it was delivered I hadn't started to pay ,he forced me to take it to Hyundai n my concern was how do I take it for repairs when I hadn't even paid a cent, meaning am starting with repairs days after the deal ,how many times will I repair this car.
He took advantage of me as a female .
I tried calling my salesperson to inform him.
I had the bad experience ever with the service I received.
All this is known by my salesperson as I always call him or whatsapp him each time there's a problem.
On the 30th of March 2021 I drove personally to Hyundai Heidelberg to meet with the manager and he asked for conversations i had with the salesperson in black and white unfortunately not every conversation is written down most of is done through calls n whatsapp calls. I told him i no more want that car they must contact Nedbank to cancel the deal or give me another car, he said that cannot be done. Another thing that makes me not want that car anymore is the strange cylicone in the engine which is not from the factory.
He then promised me that he's going to arrange that the car be loaded up and be brought at the dealership , he promised that it will be collected either Wednesday the 30th or Thursday the 31st . I asked him to write that down he said he will email me in the afternoon, the following day i asked about the agreement he told me he was busy and when he eventually emailed there was nothing about collecting the car.
On Wednesday afternoon I called him, Chris the manager, so I know when exactly and he changed saying he has a problem of not knowing how it will get to Heidelberg he is still arranging something.
On the 1st April I sent Chris a whatsapp call complaining that he doesn't call to update me as I couldn't even go to work waiting , I asked if its about race or what, he called via whatsapp telling me he's going to block me .
An hour later Chris called telling me in Newcastle Hyundai they say I have never brought the car to them. I was so surprised because Hyundai Newcastle called them telling them they detected nothing
He then asked me to take it to Newcastle on the 9th April I told him I can't because its not drivable. He then told me he will come back to me .
I am now left with the problem of not knowing how am I going to pay for the car because I bought for hire and its not working.
Today the 6th April i sent him ,Chris the manager, a whatsapp message needing clarity on what he was saying , he told me he booked the car for Friday the 9th at the very dealership that failed to detect the problem and he asked me if I can take it to Hyundai Newcastle whereas he knows very well the car is not drivable, and he doesn't say anything about towing the car to Heidelberg as he promised of which he has to assure me how long it will be there , approximate.
On the 9th April noone called asking if I managed to take the car by miracle to Newcastle .
Today the 13th April 2021 Chris the manager of Heidelberg dealership called asking if I took the car to Newcastle and I asked him how , he didn't answer that and that was the end of the conversation.
Chris called has called again telling me they will be coming to tow the car to the dealership n use my warranty and claim later I told him I won't be able to pay and he said he will see what to do .Thats manipulation, how do I claim later ? This is not what he told me when I personally drove to Heidelberg from Newcastle .
Nothing has been communicated to me up to today the 9th May 2021.
Today is the 11th of June , no communication from the manager, Chris , I am paying for the unfixed car .
Today the 17th June 2021 I visited Nedbank who financed me in the name of MFC .I called MFC and explained everything from what happened in December after days of buying the car till now and that am now thinking of reversing the debit order R6500.00 that went through on the 15th. They confirmed receiving my emails about my grievance and they promised that the person directly responsible for such cases will call me before the end of the day , they haven't called as yet .
On 18th June visited the bank again they told I will get the call before the end of the day , still waiting