PAINFUL EXPERIENCE FROM NISSAN NIGEL AUTO CITY.

I bought a car 2019 KIA SPORTAGE 2.0 IGNITE (TBA) in December 2020 and it was delivered at my house by the lady called Mandie who was the sales rep for Nigel Nissan Auto, and there was outstanding two things from them when the car was delivered, 1 the spare key for the vehicle as i was told it was at the head office as the car had been used by one of Nissan top managers working in Heidelberg, 2.they were supposed to re-embuise me as the deal was delayed due to things they had to do on the vehicle and i had to allow the payment to go through on the trade in vehicle since there was paper work outstanding on their side before the car was taken off our name, i have been following up with this lady Mandie through calls, watsup and e-mails to no avail, end of Feb 2021, i called the manager there who also corresponded regarding the deal(***) , to find out what was happening and he told me that he was no longer working there and i need to call a guy called Martin who is a new manager and i called him and narrated my experience to him, he told me Mandie and JW were fired because they were ****** and he promised to investigate the matter and come back to me, today 14/04/2021 i called Martin to find out the outcome of his investigation and one he could not remember that i called him and then he started shouting at me that i need to give something black and white that there was such an arrangement, its really painful to see that there are still people who act so irresponsible while holding such high position, they don't even try to protect the brand of companies they work for, because its not my fault that Nissan hired such people so i expect Nissan to take responsibility of their employees even if they are fired, I need serious intervention on this matter.