Nissan Nigel

I phoned Nissan Nigel on the 29th October 2024 with a request for cross bars for my Nissan x-trail. They said they will get back to me. They never did, I had to phone them back on the 4th November 2024 for a response. they said they will find out and phoned me back 5 minutes later and said that the model was to old, the cross bars are not available. If it is true or not I would not know.