Bad Service

Item: AutoCity Group
Rating: 1
Author: Marnus M

My bakkie went in for a aircon that did not work. After waiting a few weeks for the compressor, they replaced it and set me on my way. 3 days later the aircon stopped working again. Sent the bakkie back. After making the booking 3 days in advance, I dropped the bakkie early in the morning, only to be called at 15:45 to be told that "they did not have time to look at it". Then they tell me it would take a day to do some trouble finding. This is just bad service if you book the car in advance, and it is there for a full day, and then they tell you they need it for a day.

I was a loyal customer for almost 6 years, but after giving them the benefit of doubt, they never even called me back after I left the dealership on Friday.

Needless to say, I will not be taking any of my 3 Nissan's to them anymore.

Helpful (0)

Replies (1)

AutoCity Group's replyOfficial

01 Jun 2023, 11:30

Dear Marnus, It is of great concern to hear about the service you received from AutoCity. We strive to give excellent service and I applogise for the treatment yiu received. I however discussed the matter with Riana, who is the service advisor, and she said it was an oversight which she will address immediatly and make contact with you. Hope we can rectify the inconvenience you had to go through.

AutoCity Group's reply01 Jun 2023, 11:30

Official