RV
Reinhardt V
1 reviews | Active since Aug 2011
26 Jan 2022, 06:38
AutoCity Nigel Gauteng
I would like to rate my experience with AutoCity in Nigel, we bought a Toyota Prado with the Nigel AutoCity group, promises was made to replace a part or 2, it has been more than a year now and the part was not replaced. I have been following up with them every month and only poor excuses is what I have received, promises was made and up to date I stil have not received the parts as agreed on. I would like to let everybody know that the Autocity group Nigel has the poorest after service you can get and I would not recommend anybody to so business with them. Money is in the bank, then the customers needs fly out the window, it is sad that a big group like this offers such poor service.
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AutoCity Group's replyOfficial
28 Jan 2022, 16:35Good day Reinhardt V, we sincerely apologise and regret that you did not receive the customer service we strive to give our clients. After investigation we have found that the proper procedures were not followed regarding the ordering of the parts. However, we endeavour to rectify this as a matter as soon as possible. The parts have been ordered (which is unfortunately on back order now, due to national parts shortages) and the Sales Manager will be in contact with you regarding estimated time of arrival. We are confident that we can turn this unpleasant experience around and offer you the after sales service you deserve.
AutoCity Group's reply28 Jan 2022, 16:35
Official
Good day Reinhardt V, we sincerely apologise and regret that you did not receive the customer service we strive to give our clients. After investigation we have found that the proper procedures were not followed regarding the ordering of the parts. However, we endeavour to rectify this as a matter as soon as possible. The parts have been ordered (which is unfortunately on back order now, due to national parts shortages) and the Sales Manager will be in contact with you regarding estimated time of arrival. We are confident that we can turn this unpleasant experience around and offer you the after sales service you deserve.