Autocity Alberton

I bought a AUDI A5 from Autocity Alberton in December2021 and in less than a week a car had a gearbox problem and a weird sound that sounded like worn out tyres. I took it back to the dealership and I was told that my car would be taken to one of their business partners for repairs or gearbox replacement. I only received my car back almost 6 weeks later and during that period no one was giving me an update on the progress of my car, even when I called for a progress report, I could not get a clear answer except being told that they were waiting for their head office to approve a quote. Eventually I received a car back in mid-Feb2022 and their mechanic was asked to take a drive with me to monitor a sound that was coming out and from his judgement, a sound was as a result of tyres being new as they had just fitted them before i bought the car. A car was released without being taken for a road worthy test and when it was taken for a test in May2022, the testing station failed the car due to worn out tyres. I made the dealer aware of this and they refused to replace the tyres claiming that I had already driven 9000KM's and and the tyres got worn out due to a mileage that I had already used. I was surprised to find out that new continental tyres could be worn out in just 9000KM's. In March2022 while driving the car, I got a dashboard error message about a gearbox malfunctioning, took a video and sent it to the sales person who told me that she would show the video to her boss. I never received any further communication from the company regarding the video i shared. I had to switch the car off and let it cool off for sometime, eventually the dashboard error message was off and I never got the error again until last week. I sent another video of the dashboard error to the sales person who responded by telling me that she would be sharing the video with her boss. Once again, her boss did not bother contacting me. I continued driving the car and ultimately got stuck on Saturday night in Midrand while transporting a client when the gearbox could not function anymore. I sent the sales person a dashboard error video again making her aware that a gearbox problem that i made them aware of in March2022 already was no longer operational as they failed to attend to the problem when i initially made them aware of it. On Monday morning, 20June2022 I arranged for my car to be towed to their business partner at their request and sent them the cost of the towing company that should be refunded to me and I have not received a refund nor communication on the towing money that i had to pay. I spoke to a manager on 20June2022 who promised to arrange a courtesy car for me, it is now Thursday evening and i have not received a courtesy car I was promised, could not take my daughter to school the whole week and had to arrange with my employer to work from home until I get a car. I contacted the manager on Wednesday who promised to call me and that did not materialize. I sent him a whatsapp text today inquirying about a courtesy car he promised me but he just read my text and never responded. As it stands, my car was taken for repairs on Monday, 20June2022 and 4 days later I'm still in the dark as no one has told me what the findings were and way forward. I have had a bad experience with this dealership. From my experience with this dealership, without fear or favor, I can boldly say they are the enemy of accountability.