KS
Karishta S
1 reviews | Active since Mar 2017
30 Mar 2017, 14:40
Zero Professionalism!
<p>Appointmets are not scheduled accordingly. Sms's with the incorrect fitment dates are sent. Change of fitment dates are not updated. An utter mess with noone able to properly assist! The lack of professionalism is honestly shocking!</p>
Helpful (0)
Replies (1)0
Replies (1)
Autoboys's replyOfficial
30 Mar 2017, 15:37Good day All. I have called the valued client Mrs Singh and apologised profusely for the poor service that she received out of Autoboys Johannesburg. Autoboys had a windscreen replacement appointment scheduled for this afternoon with the client and Mrs Singh wanted to postpone the appointment to next week Wednesday.
The problem arose when Mrs Singh tried to call our Contact Centre to amend her appointment date and time however could not get through. Most unfortunately our entire Call Centre telephony and Internet system was done at the time the client was attempting to contact us.
We have now scheduled the fitment appointment with Mrs. Singh for this coming Wednesday the 5th of April as per her request. Mrs Singh thanked me for the call and intervention.
Michael van Kerkhof
Autoboys National Operations
Best regards,
Autoboys's reply30 Mar 2017, 15:37
Official
Good day All. I have called the valued client Mrs Singh and apologised profusely for the poor service that she received out of Autoboys Johannesburg. Autoboys had a windscreen replacement appointment scheduled for this afternoon with the client and Mrs Singh wanted to postpone the appointment to next week Wednesday.
The problem arose when Mrs Singh tried to call our Contact Centre to amend her appointment date and time however could not get through. Most unfortunately our entire Call Centre telephony and Internet system was done at the time the client was attempting to contact us.
We have now scheduled the fitment appointment with Mrs. Singh for this coming Wednesday the 5th of April as per her request. Mrs Singh thanked me for the call and intervention.
Michael van Kerkhof
Autoboys National Operations
Best regards,