1 reviews | Active since Nov 2016
Worst Service Ever from Autoboys Glass Fitment Services
<p>This is to report the worst service I have ever received in my entire life. My insurance authorised my claim for the replacement of my right rear window on Monday (31/10/2016) and Autoboys only called me yesterday afternoon (02/11/2016) to find out when they can come fit in the replacement window. We agreed that they will come today (03/11/2016) around 12pm to fit in the window and they only showed up at 15:40 and worst of all, with the wrong window. They showed up with a windscreen which I never ordered or requested. They showed up 3 days later with the wrong product. And now, after I called them, they ordered the correct glass and will only receive it on Monday (07/11/2016). So now I have to drive around the whole weekend with a broken window because of their incompetence. Worst service ever. I am even taking this to Hello Peter.</p>
Good day,
As soon as we've noticed this complaint we immediately ordered the glass and made arrangements to fit the glass this morning at 09:00 at clients work premises Vodacom World. We called client and apologised profusely and client thanked me for the call and accepted our apology. Upon arrival we saw that this door glass is in fact incorrect as there are variant types of these glasses , the correct glass is only obtainable from the Agents. I called client to advise of this and client definitely understands as we've left the other glass in his vehicle as a temporary measure and for safety purposes as client can confidently drive his vehicle wherever and is still able to lock his vehicle without any worries. We advised client that we have ordered the correct glass from the Agents and as soon as the glass arrives we will then establish contact and make the necessary arrangements. Client is happy and fully understanding.
Kind regards,
Shansten
Good day,
As soon as we've noticed this complaint we immediately ordered the glass and made arrangements to fit the glass this morning at 09:00 at clients work premises Vodacom World. We called client and apologised profusely and client thanked me for the call and accepted our apology. Upon arrival we saw that this door glass is in fact incorrect as there are variant types of these glasses , the correct glass is only obtainable from the Agents. I called client to advise of this and client definitely understands as we've left the other glass in his vehicle as a temporary measure and for safety purposes as client can confidently drive his vehicle wherever and is still able to lock his vehicle without any worries. We advised client that we have ordered the correct glass from the Agents and as soon as the glass arrives we will then establish contact and make the necessary arrangements. Client is happy and fully understanding.
Kind regards,
Shansten