Unwilling to help

I phoned in last Wednesday, 27 May 2015, regarding a fitment for one of our cars. I spoke to a lady, Ronel, who was not too eager to help me first off all, and then proceeded to tell me that she will be unable to put my claim in and I will have to do it myself. I had just spoke to someone at National Auto Glass before, and he was very happy to process the claim on my behalf. Took my business there, and will stay there too!