Unprofessional, poor feedback, slow

<p>A claim was placed through my insurance at Autoboys Pretoria on Monday and I was told my Joanne that she cannot put my claim through insurance cost of replacing my window would be more than the excess amount. She advised me to repair my window through Audi. I went to Audi menlyn and got a much higher quote for the repair and had to call Autoboys back when she explained that they made a mistake with the price and could now put the claim through. On Tuesday I called to follow up on the claim and she advised that the glass had been ordered and she would call me when the glass had arrived. I called in to follow up on Thursday when she explained that the glass has not yet been ordered due to some problem that I was not even alerted to. I had to call my insurer to change to another service provider as Autoboys have no urgency and do not take their client's business seriously. I would still be waiting for days with them to receive service...</p>