Terrible terrible service!

Iwyze submitted my windscreen claim to auto boys and it’s been a nightmare from day 1!

Firstly, they had my vehicle details wrong! They said it was an X5 instead of a 1 series! I told Mpumi this but guess what the details are still wrong! They say their supplier is out of stock and they have to order the windscreen! I didn’t know that 1 series windscreens are so scarce!

I bet glassfit could come do the fitment today! As to why does iwyze use this unprofessional service provider is beyond me!

Mpumi called me yesterday and said she will call me back before end of the day! Yes, you guessed right, she never did! I have been trying to get hold of her with no luck!

The state of client service in SA is truly disgusting! U have to beg for a service that u pay for! Why are we being taken for granted as clients! Especially in the time of COVID where good businesses are failing and unprofessional ones thrive!

The reviews I have read about autoboys have me worried about what they will do to my car. I mean for one, who knows if they have even ordered the right windscreen since they can’t get the details of my car right!

Please fix this, I need my car back. A windscreen fitment is not rocket science!

Claim ***