Terrible service and communication working in that place. Just a whole lot of lazy people with excuses and lies

Logged claim for a windscreen with discovery on the 18/10/2023 whose service provider is autoboys. Autoboys arranged for fitment of glass on the 24/10/2023 and confirmed this with the client. After the allocated time for replacement the client receives an sms stating that fitment will be done on the 31st of October 2023. I then called autoboys myself to check why they had moved it and their systems was offline. I called again and spoke to Nechelle Maharaj who advised that she was the one who ordered the glass and wad scheduled to arrive on Friday the 17/10/2023.how can autoboys confirm with the client without being sure when the windscreen was going to arrive. I was then transferred to a lady named Chrissy who claims she moved the fitment cause the client said so. The client only suggested the 31st because they planned to move fitment on the 30/10/2023. I clearly asked her to make arrangments to have fitment done for the client tomorrow the 26/10/2023 and if she couldn't do that then let me know. She calmly then said okay she understands no problems after holding for minutes on their line she cut the call. I called back and there was no answer. Autoboys are really unprofessional and to be assisting discovery in claims is ruining the discovery name. After all of this I called discovery again to check with autoboys if they can do fitment for the client tomorrow as the clientz been driving his vehicle with his windscreen bust for more than a week. Autoboys advised discovery that they can do fitment tomorrow, how is this possible in the same day I call they said it was sheduled to come in on Friday but they can do fitment suddenly on 26/10/2033.