Terrible Service

I logged a claim for a new windscreen with Discovery Insure a week ago. They gave me two options: Glassfit and Autoboys. Autoboys were the only suppliers that install at your workplace so I went with them. After receiving a phone call and sms from their national call centre on the same day as I submitted the claim I thought I would be receiving good service. A week later and two phone calls to their national call centre later I still haven't heard from their Pretoria Branch. Head Office said that their records show that the Pretoria Branch had been trying to call me and have left messages. This is definitely not the case. My call log and voicemail box is empty. When I phoned them now and told them about this, I heard the lady shouting at another lady called Natasha. This is really terrible service guys. I will have to go for Glassfit if you don't get your act together.