Terrible - 4 months and counting

Today marks 4 months since my claim was submitted. After not hearing anything from them right from the start, I called them two weeks in and was told that my claim would be processed immediately as no one had bothered to do so. Fast forward a week, call back and get told the same thing. They actually do it this time and I get automated comms relating, no further info. They finally, two and a half months after my claim was submitted, send me a message saying “Your windshield replacement is booked for tomorrow at 12h00!” So I had to take a day off work, anyways, 2pm rolls around and they finally show up after calling me at 01h00 saying that they are 10 minutes away. They “test the fit” of the new windshield against my still installed, damaged, windshield, and it’s completely wrong. I hear from them 4 days later saying that they are having trouble sourcing the correct windshield and to expect a 14 day delay. It’s been an additional 30 days since that 14 day delay has elapsed. I couldn’t recommend them less and I would strongly suggest that any and all, especially Outsurance, who has lost me as a customer, get rid of Autoboys as a service provider. Reading other reviews shows that it’s not just Outsurance, it’s all insurance companies when dealing with Autoboys. They simply don’t give a sh it.