Poor service Autoboys

Claim submitted 22 April 2024, link sent to upload photos of Windscreen crack. No further communications. Called them on 6 May 2024, told the person handling the claim was off and no order had been processed for the Windscreen and that would be done today and they would revert with a time for installation, No further communication. Called them on the 10th May 2024, firstly they could not find the claim and when they did find the claim, no order had been placed for the new windscreen, as it had to be OEM. 0n the 10th May 2024 technicians arrived to fit the windscreen, however one technician noticed the new windscreen did not have the same UV layer as the old windscreen. Short while later a call from Autboys telling me they could not fit the glass as it was raining and they required a dry space to work in. No mention of the UV. When pointing this out to the caller, he claimed he knew nothing about it and he would get hold of the technicians. 15minutes later a call from branch manager assuring me that they had ordered the glass according to the cars VIN number and it was the same. My wife took the car to their Paarden Island branch, where she received excellent service. Was supposed to be 2 hour job took 3 hours. Windscreen fitted, sadly not cleaned inside. Yesterday in clear sun, the technician was 100% correct the windscreen is not the same. I am not looking to replace as I have wasted more than enough time on this claim.