Poor service

Car was broken into, old mutual assigned the call to Auto Boys (God alone knows why). Firstly they called me everyday for 3 days to ask me which window it was again ..... then on the fourth day they call me to tell me they have no stock they might be able to do it on the 11th that would be 7 days later. really not great, should have taken all details down day one, known they did not have stock by day two so that other arrangements could have been made. Highly ****ed off at the moment...