SG
Sue G
1 reviews | Active since May 2011
06 May 2021, 13:43
poor response and total confusion
App that doesn't work, one call out by rep to 'repair' broken windscreen (he took photos of car & licence), 5 phone calls from Autoboys to ask what city I live in, car model, VIN number, and they still do not know what car I have.
Helpful (0)
Replies (10)0
Replies (10)
Autoboys's replyOfficial
06 May 2021, 13:54Dear Sue
Thank you for taking the time to send us a review. We are sorry we have not met your expectations, this was not our intention. Please email your contact details and claim number to *********** so we can escalate your query.
Best regards
Thank you for taking the time to send us a review. We are sorry we have not met your expectations, this was not our intention. Please email your contact details and claim number to *********** so we can escalate your query.
Best regards
Autoboys's reply06 May 2021, 13:54
Official
Dear Sue
Thank you for taking the time to send us a review. We are sorry we have not met your expectations, this was not our intention. Please email your contact details and claim number to *********** so we can escalate your query.
Best regards
Thank you for taking the time to send us a review. We are sorry we have not met your expectations, this was not our intention. Please email your contact details and claim number to *********** so we can escalate your query.
Best regards
Autoboys's replyOfficial
06 May 2021, 15:55Dear Sue
Apologies for the inconvenience - it seems HelloPeter has updated their rules and no longer allows email addresses to be shown. Please see herewith: i n f o @ a u t o b o y s . c o . z a.
Best regards
Apologies for the inconvenience - it seems HelloPeter has updated their rules and no longer allows email addresses to be shown. Please see herewith: i n f o @ a u t o b o y s . c o . z a.
Best regards
Autoboys's reply06 May 2021, 15:55
Official
Dear Sue
Apologies for the inconvenience - it seems HelloPeter has updated their rules and no longer allows email addresses to be shown. Please see herewith: i n f o @ a u t o b o y s . c o . z a.
Best regards
Apologies for the inconvenience - it seems HelloPeter has updated their rules and no longer allows email addresses to be shown. Please see herewith: i n f o @ a u t o b o y s . c o . z a.
Best regards
SG
Sue G's updateReviewer Update
06 May 2021, 16:42OK thanks, I sent it to that address earlier today.
SG
Sue G's update06 May 2021, 16:42
Reviewer Update
OK thanks, I sent it to that address earlier today.
Autoboys's replyOfficial
06 May 2021, 16:52Thank you Sue,
We have your email and it has been escalated. Thank you for giving us the opportunity to better ourselves.
Best regards
We have your email and it has been escalated. Thank you for giving us the opportunity to better ourselves.
Best regards
Autoboys's reply06 May 2021, 16:52
Official
Thank you Sue,
We have your email and it has been escalated. Thank you for giving us the opportunity to better ourselves.
Best regards
We have your email and it has been escalated. Thank you for giving us the opportunity to better ourselves.
Best regards
SG
Sue G's updateReviewer Update
07 May 2021, 11:21Emailed details on Thursday afternoon. 11:20 the next day and no response.
SG
Sue G's update07 May 2021, 11:21
Reviewer Update
Emailed details on Thursday afternoon. 11:20 the next day and no response.
Autoboys's replyOfficial
07 May 2021, 11:31Dear Sue,
We are following up with the team and will advise...
Thank you for your patience.
We are following up with the team and will advise...
Thank you for your patience.
Autoboys's reply07 May 2021, 11:31
Official
Dear Sue,
We are following up with the team and will advise...
Thank you for your patience.
We are following up with the team and will advise...
Thank you for your patience.
Autoboys's replyOfficial
07 May 2021, 12:25Dear Sue
The team has advised they have been in touch and your fitment is booked.
Have a lovely weekend
The team has advised they have been in touch and your fitment is booked.
Have a lovely weekend
Autoboys's reply07 May 2021, 12:25
Official
Dear Sue
The team has advised they have been in touch and your fitment is booked.
Have a lovely weekend
The team has advised they have been in touch and your fitment is booked.
Have a lovely weekend
SG
Sue G's updateReviewer Update
07 May 2021, 14:17Finally windscreen to be replaced next Tuesday.
SG
Sue G's update07 May 2021, 14:17
Reviewer Update
Finally windscreen to be replaced next Tuesday.
SG
Sue G's updateReviewer Update
16 May 2021, 11:55After rescheduling time 3 times the windscreen was replaced on the Tuesday. Very efficient and pleasant guys who did the work
SG
Sue G's update16 May 2021, 11:55
Reviewer Update
After rescheduling time 3 times the windscreen was replaced on the Tuesday. Very efficient and pleasant guys who did the work
Autoboys's replyOfficial
17 May 2021, 09:24Dear Sue,
Thank you for letting us know - we're glad your fitment was done efficiently and that you had a good experience with our fitment team!
Have a good day!
Thank you for letting us know - we're glad your fitment was done efficiently and that you had a good experience with our fitment team!
Have a good day!
Autoboys's reply17 May 2021, 09:24
Official
Dear Sue,
Thank you for letting us know - we're glad your fitment was done efficiently and that you had a good experience with our fitment team!
Have a good day!
Thank you for letting us know - we're glad your fitment was done efficiently and that you had a good experience with our fitment team!
Have a good day!