Incompetence

I went there on the 4th of May to get my car inspected, I was assisted by an Indian gentleman who seemed to have been rushing somewhere, the inspection took less than 5 minutes and he told me that I would receive an SMS on Monday, two weeks passed and I did not receive anything from them. I called and they said that my documents were not sent to King Price and they will send them I will receive an sms the following day, still nothing. I called them again and they person that answer said they would talk to the person that initially assisted me and call me back but till this day they have been quiet. The reason I went for an inspection was because I was taking up insurance with King Price, now my car is not covered under any insurance because of their incompetence.