Extremely pathetic service

Filed a claim for a windscreen replacement with Momentum who allocated Autoboys to urgently replace. It took 2.5hours for them to call me to not to tell me on four separate phone calls they have a claim to fix a chip whilst I have a copy of the email sent to them by Momentim for a replacement. At after 8 calls back and forth, I am told that they are closing at 5 and cannot attend to the claim until tomorrow— and only if they can get the windscreen! I am from Durban and return tomorrow and this was reiterated each time. The service was filled with fibs and excuses and non-help.