Disgusting, unhelpful, confused, deceptive staff.

Sadly this company does not value customer service. Management is confused. They beat around the bush. No straight answers. They don't have finances so they depend on only one supplier. They have to follow "protocols" which are against the customers needs. A fitting that takes only 1 day, is delayed for 1 week. They fail to order parts on time. They make excuses. They blamed the insurer and yet the insurer has authorised the claim. They are insensitive and cold. The manager did not follow up on his staff who **** to me. The staff member told me they couldn't order the part on Friday because the business will be closed on the weekend. Yet the dealership where the parts are ordered from said they were open during the weekend. So many conflicting stories. I'm not sure if this job is too small for them to do or they don't have competent staff, but I have to suffer for someone's incompetence and lies. They contradict themselves.