Bad Service; Damaged Vehicle

Waited for a week to get feedback after insurance claim for rear-window replacement. Had to constantly contact them as the do not come back to me as promised. In end they told me I had to come in for replacement of rear window as they were very "busy" and could not come to me. Eventually they replaced the rear window and told me that they do not do the smash-and-grab.... So I had to take the vehicle to other service provider. In preparation for the fitment of the smash-and-grab I noticed that the window was not fitted correctly, leaking water and my vehicle scratched. Took back to Autoboys Centurion and manager acknowledged poor workmanship and damage to my car. I was told that they would repair the damage but never got feedback from the manager as promised. Obviously **** to me as a customer. I logged a formal complained and unfortunately after a week I told Mr. Norris (who promised me he would take up the service level with top management) that the Centurion branch manager did not get back to me. I eventually gave up with them and Mr. Norris (customer service consultant) never contacted me again in attempt to help me. I was naïve to expect anything from these guys. I lost 4 working days due to them. The LEAST they could have done is to give me my money back! Rather use bigger and more experienced companies if at all possible. Guess what I tell everyone when they ask me about the scratches on my car....proudly sponsored by Autoboys!