Appalling Service and False Promises – Still No Windscreen Fitment from AutoBoys

I am utterly disgusted by the service I have received from AutoBoys and feel compelled to raise this publicly after a complete breakdown in communication and customer service.

Last week Friday, Adriaan contacted me twice to confirm my glass replacement appointment for Tuesday between 9:00 AM and 10:30 AM. Based on this confirmation, I made significant changes to my personal schedule and even began using my vehicle—something I had explicitly planned to avoid this week—solely to accommodate the confirmed fitment date.

Fast forward to this morning: I called your offices at 10:15 AM, only to be told by Gloria that the glass is not even available. This was never communicated prior, despite the multiple confirmations. Gloria then promised to revert with updated details about when the glass will be available and when the fitment will be confirmed. I am still waiting.

This is completely unacceptable. I have been misled, inconvenienced, and now left in limbo with no accountability or urgency from your side. You’ve wasted my time, jeopardized my safety by having me drive unnecessarily, and undermined my confidence in your company.

I demand immediate escalation of this issue to senior management and a firm, written commitment with a specific and realistic fitment date. Any further delay or lack of response will result in me pursuing additional formal complaints with the relevant consumer protection bodies and insurers.

Your systems, communication, and customer care are fundamentally broken—fix this, now.

Reference Number: *** Contact Person: Adriaan Phone: *** Email: ***