1 reviews | Active since Jul 2025
Auto 24 Satisfied to Dissatisfied Customer - Promised Service
Purchased a vehicle in March 25, of which I was made aware a promised a backboard for my boot, today I as the customer has to follow-up every 2nd week if not month to get an update on the backboard promised.
Previous Sales Agent was fantastic with my entire deal up until the time he has left Auto 24 Constantia and handed the outstanding matter over to his Manager, Rishan Ramlukan who todate from the 03 June 2025 (incl prior contact) has still not advised if the board will be replaced, and alternated supplier has been contacted or any further update.
This leaves a bitter taste in my mouth as far as Auto24 Constantia (Hillfox) customer service goes.
I would think twice of a promise provided by this dealership.
Rather ensure that vehicle attachments are in place before signing a deal to taking the vehicle from them.
Thank you for your honest feedback and for taking the time to share your experience with us. We're truly sorry to hear about the delay and the frustration it has caused — it’s certainly not the level of service we aim to deliver.
Please know that we have not forgotten about your backboard request. We’ve already been in contact with various suppliers however supply is an issue. Despite this, our team is still actively exploring alternative options on your behalf.
While we can’t promise immediate availability, we can assure you that we’re doing everything we can to resolve the matter, and we’ll reach out to you the moment we’re able to secure the backboard.
We appreciate your patience and sincerely hope to turn this experience around for you.
Kind regards,
The Auto24 Team
Thank you for your honest feedback and for taking the time to share your experience with us. We're truly sorry to hear about the delay and the frustration it has caused — it’s certainly not the level of service we aim to deliver.
Please know that we have not forgotten about your backboard request. We’ve already been in contact with various suppliers however supply is an issue. Despite this, our team is still actively exploring alternative options on your behalf.
While we can’t promise immediate availability, we can assure you that we’re doing everything we can to resolve the matter, and we’ll reach out to you the moment we’re able to secure the backboard.
We appreciate your patience and sincerely hope to turn this experience around for you.
Kind regards,
The Auto24 Team