Service is very very poor

We are writing to express our extreme disappointment with the performance and communication of Auto-Extreme regarding the repairs and services done on the following vehicles:

- Ramona Mare's Wild Track 3.2 (2017)

- Peet Mare's Ford Ranger 3.2 XLT Supercab 4x4 (2016)

From the day Peet received his vehicle, it has not been properly serviced since its delivery date. Despite our trust in your company, the subpar workmanship has led to unacceptable consequences. Specifically:

For Ramona's Bakkie:

- The windscreen was supposed to be repaired before delivery, but it was not done.

- The front shocks need to be replaced.

- The leaf springs are faulty and must be replaced.

- The trailer plug is not functioning correctly.

- The coil springs (left and right front) need to be replaced.

For Peet's Bakkie:

- The oil pump is no longer working due to the inadequate repairs.

We are appalled by the lack of progress and communication regarding both vehicles. Since December, Peet's bakkie has been in your possession three times, each time for a week. This lack of efficiency and communication is unacceptable.

Furthermore, we were shocked to discover that a claim was submitted for Peet's bakkie without his authorization or consent. However, Peet was kind enough to follow through with the claim for the ABS repairs, despite not being informed beforehand.

We want to emphasize that none of the repairs or damages will be claimed through any insurance of Ramona or Peet.

We are also concerned about the logistical implications of the repairs. Peet is currently stuck on a farm 210km from Pretoria, and we need to know who will be held responsible for transporting the vehicle back to Pretoria. As discussed with Marius, Peet's bakkie has been using large amounts of oil while driving, indicating a serious issue that was reported but not addressed.

We have attached documentation detailing the necessary repairs.

We regret to inform you that we require all outstanding repairs to be corrected and replaced by the end of this month. Failure to comply with this deadline will result in the cancellation of all agreements between Auto-Extreme and ourselves. Consequently:

- All monies paid to Auto-Extreme will be refunded to Peet and Ramona Mare.

- We will notify ABSA of the cancelled deals.

We would like to have a quick response and resolution to this matter.

Sincerely,

Ramona and Peet Mare