Bad experience

**My experience with Auto Express

A few years ago, I purchased a Fortuner through Auto Express, and my salesperson, Johan, was absolutely excellent\. He was professional, helpful and went above and beyond to provide outstanding client service\. At the time, I had nothing but good things to say about my experience\.

Unfortunately, my recent experience has been completely different\.

A few weeks ago, we traded in our Fortuner for a Hyundai H1, with the vehicle being delivered approximately three weeks ago\. Since the delivery, we have experienced several issues\. Items that were promised with the vehicle are still missing, communication has been extremely poor, and the level of client service has been very disappointing\.

The air\-conditioning was not working, there were missing pieces, and when some of the replacement items were eventually couriered to us, they did not even fit the vehicle\.

What is most disappointing is not only the issues themselves, but the lack of communication and follow\-through\. Promises were made, but unfortunately they have not been followed through as expected\.

After having such a wonderful experience with Auto Express AG in the past, I am extremely disappointed that this is the experience we have now had\. Sadly, based on this experience, Auto Express AG will not be seeing me again for future business\.

**Very, very disappointing experience\.** I sincerely hope that management takes this feedback seriously, because the standard of client service we received this time was nowhere near what I experienced with Johan and Auto Express previously. .