YH
Yuresha H

1 reviews | Active since May 2016

16 May 2016, 16:17

WORST SERVICE I'VE EVER RECEIVED!

<p>I did a vehicle check on autotrader. All payments were successful and the amount was deducted from my account. After downloading the vehicle check report, I could not view it. I emailed auto trader customer service for assistance and I received no feedback from them. I then called them more than once and they apparently couldn't find my ticket number or email address. I was told to forward the email to them and they will get back to me, which I have done twice already. I have received no feedback from them till today and I have called and emailed multiple times with regards to this matter. This is such unprofessional behaviour and I am extremely frustrated with the service I received. </p>

0
Replies (3)
AutoTrader
AutoTrader's reply17 May 2016, 08:05
Official
Hi Yuresha We're so sorry that this has been your experience, we have addressed this with the relevant department and the team will be in touch with you this morning to resolve. We will update our response once we receive feedback that this has been rectified. Once again we apologise for the poor service you have received, this will be addressed internally. Thanks The AutoTrader Team
AutoTrader
AutoTrader's reply17 May 2016, 11:31
Official

Hi Yuresha, we have received communication that your vehicle check report has been emailed to you. Our team did try to call you but were unable to get through.

Once again, sincere apologies for the frustration, please let us know if we can assist with anything further?

Thanks, the AutoTrader Team

YH
Yuresha H's update18 May 2016, 11:41
Reviewer Update
Hi, Thank you for your response. I received a phone call from your team yesterday and they are giving me a refund since they could not provide any information on the vehicle. I will send feedback once the refund it complete