WV
Werner V

1 reviews | Active since Jul 2014

17 Sept 2016, 23:56

Vechile check ****

<p>Did the online report. No feedback or email. Must be a ****!!!!!!!!!</p> <p> </p> <p>Do not use this service</p>

0
Replies (6)
AutoTrader
AutoTrader's reply18 Sept 2016, 09:15
Official

Hi Werner


Apologies for the inconvenience., it appears that the automated report was not delivered for some reason. We have sent onto the relevant department who will contact you and get the report to you. We will update our response once we have received confirmation that your vehicle check report has been delivered.


Thanks The AutoTrader Team

Best regards,

AutoTrader
AutoTrader's reply20 Sept 2016, 09:43
Official

Hi Werner

As discussed with our consultant, we could not pick up your report using the Vin and Reg number you supp****. A refund form has been sent to you as requested, could you please fill it in and attach to it your proof of payment and send both documents to *** in order get your refund processed.


Have a great day further

The AutoTrader team

Best regards,

WV
Werner V's update20 Sept 2016, 19:48
Reviewer Update

I have not received any email from you. Nor a refund form. Please resend this!

AutoTrader
AutoTrader's reply20 Sept 2016, 22:37
Official

Hi Werner

Thank you for notifying us of this. Could you please confirm that the email address we are to send the documents to is *** as provided in the review information area? We apologise for the inconvenience caused, and will look into the issue to find out why the email was not received on your side and address accordingly.

We will update our response once we have received confirmation that the email with the refund form attached has been sent to you.

Thanks
The AutoTrader team

Best regards,

AutoTrader
AutoTrader's reply20 Sept 2016, 22:37
Official

Hi Werner

Thank you for notifying us of this. Could you please confirm that the email address we are to send the documents to is *** as provided in the review information area? We apologise for the inconvenience caused, and will look into the issue to find out why the email was not received on your side and address accordingly.

We will update our response once we have received confirmation that the email with the refund form attached has been sent to you.

Thanks
The AutoTrader team

Best regards,

WV
Werner V's update21 Sept 2016, 07:00
Reviewer Update

I can confirm that the email in your response is the correct email.

It's not a problem on my side. Coming from someone that is in IT.