1 reviews | Active since May 2012
Still no communication
I took out an ad for my bakkie and was billed twice on my credit card. I phoned in at the call centre and was told that I would receive an email with instructions on how to get my refund.<br> Nothing came. Thereafter I received a call from Antoinette who promised that the matter would be resolved speedily and I would get an email on which to respond with proof of the double billing.<br> This morning I called in again and spoke to a Pam Govender who assured me of the same thing.<br> Up till now I have received no feedback and communication at all.<br> It seems like Autotrader simply wants to ***** my money.<br> <br> I shall be consulting my attorney for legal advice on the matter and if necessary, informing the public (via newspapers) to beware of using Autotrader.<br> This is appalling treatment and total lack of customer service. <br> I need my money back!
We have spoken with Antoinette who has shown us email correspondence (including the relevant refund form) which was sent to you on the 7th September (last week) by both her herself and Lesego.
In addition to this, Pam also sent a mail this morning with the refund form. The email address they have used is: *** which they say was confirmed as correct telephonically.
For security reasons, a refund form is required to be filled in by yourself and sent back together with a copy of your bank statement as per refund process.
Could you check your email and let us know if you have the form? If not, you are also welcome to send your bank statement & banking details to *** and she will process refund accordingly.
Thanks
The AutoTrader Team
Best regards,
We have spoken with Antoinette who has shown us email correspondence (including the relevant refund form) which was sent to you on the 7th September (last week) by both her herself and Lesego.
In addition to this, Pam also sent a mail this morning with the refund form. The email address they have used is: *** which they say was confirmed as correct telephonically.
For security reasons, a refund form is required to be filled in by yourself and sent back together with a copy of your bank statement as per refund process.
Could you check your email and let us know if you have the form? If not, you are also welcome to send your bank statement & banking details to *** and she will process refund accordingly.
Thanks
The AutoTrader Team
Best regards,