YM
Yolande M

1 reviews | Active since Jan 2016

06 Sept 2016, 12:52

SHOCKING SERVICE REGARDING AD PLACED ONLINE

<p>Wanted to put a ad online on auto trader website. They are so deceiving and make it seem so easy and in a flash took my money. A whopping R300 Rand. </p> <p>When I check the next day there's no ad. I phone to query and get sent from pillar to post with the usual excuses, but the best was that the people in sales are not available for TWO DAYS as they are in training! And ther s nobody else to help me. IVE PAID FOR ADVERTISING FOR THOSE TWO DAYS!!!!!</p> <p> </p> <p>finally I see my ad in the wrong place and with NO color background as per request and the EXTRA that I paid for that! </p> <p>Phone AGAIN! No they can't understand why the color has not been put on. Will do it TOMORROW! Not right away but TOMORROW!</p> <p>REALLY!!! nobody available to do it AGAIN! </p> <p>And on and on it went. Still no joy! </p> <p> </p> <p>I DO NOT RECOMMEND ANYONE DEALING WITH THIS COMPANY! It's a complete circus! </p> <p> </p>

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Replies (1)
AutoTrader
AutoTrader's reply06 Sept 2016, 13:37
Official

Dear Yolande

We sincerely apologise for the issues you have been experiencing.

Our sales team is out on a 2 day conference but we have forwarded your details onto to our cutomer service department and they will be in contact with you shortly to help resolve the problem.

Thanks, the AutoTrader team