Refuse to refund / No response
<p>An overpayment was made to Auto Trader by our company. According to their statement they owe us R 9,574.86. I contacted auto trader (Mandisa Mtimkulu) and completed all required documents for the refund, its 3 months later and I still haven’t received the refund or any feedback I've also sent a reminder that has been ignored.</p>
Good day Rousseau Sennett ,
Thank you for bringing this to our attention. We would like to apologise for the frustrating experience you have had.
We have sent your query onto our Finance department who are investigating the issue. The team will be in touch with you shortly to help resolve the issue. We will update our response once we receive feedback that this has been rectified. Once again we apologise for the poor service you have received, this will be addressed internally.
Thanks
The AutoTrader team
Good day Rousseau Sennett ,
Thank you for bringing this to our attention. We would like to apologise for the frustrating experience you have had.
We have sent your query onto our Finance department who are investigating the issue. The team will be in touch with you shortly to help resolve the issue. We will update our response once we receive feedback that this has been rectified. Once again we apologise for the poor service you have received, this will be addressed internally.
Thanks
The AutoTrader team
Hello Rousseau Sennett
Once again, we would like to apologise for the frustrating experience you have had with us.
As per conversation with our Finance manager, we trust that your query has been resolved.
Should you require further assistance please do not hesitate to contact us.
Thanks
The AutoTrader team
Hello Rousseau Sennett
Once again, we would like to apologise for the frustrating experience you have had with us.
As per conversation with our Finance manager, we trust that your query has been resolved.
Should you require further assistance please do not hesitate to contact us.
Thanks
The AutoTrader team
The money reflects in our account. Thanks for the quick response in resolving this matter.
Regards
Rousseau
The money reflects in our account. Thanks for the quick response in resolving this matter.
Regards
Rousseau