Poor Service

<p>On Wednesday 8 March 2017 I paid for, and posted, an adverti*****t to sell my car on autotrader.co.za.</p> <p> </p> <p>The transaction on my credit card took place immediately but my advert was not published for over 60 hours.</p> <p> </p> <p>I contacted their call centre who advised that my adverti*****t could not be published as there was a dealership in the background (I took pictures on Wednesday after picking my clean car up from a service). I pause to mention that their website does not make mention of the fact that this is not allowed.</p> <p> </p> <p>There was no attempt to contact me telephonically or via email to alert me to this. What is even more </p> <p> infuriating is that the call centre tells me it usually only takes 45minutes to publish an advert.</p> <p> </p> <p>As a result of their poor service I have lost two possible days of advertising and probably this weekend as well becuase I am only able to take photographs tomorrow.</p> <p> </p> <p>When asked to simply refund my money they advised that the process will take up to two weeks and that I must provide them with a stamped bank statement reflecting that the monies were deducted from my account.</p> <p> </p> <p>I am very disappointed with autotrader.co.za as I have used them to purchase all my cars from dealerships to date, but it seems as though the process is not so simple for private sellers.</p>