MC
Monique C
1 reviews | Active since May 2019
20 Sept 2021, 12:32
Option to UNSUBSCRIBE from emails DOES NOT work!
I think that AutoTrader do not know the meaning of 'Unsubscribe'. I believe that I have used this little button, in their marketing emails, at least 20 times, to no avail. In addition, I have emailed their marketing team my request to stop sending me emails - also to no avail. I no longer live in the Land of Incompetence and *******ion and have no need for these emails. AutoTrader please fix your UBSUBSCRIBE feature and allow those who no longer want to receive your emails to enable this option. THANK YOU!
Helpful (0)
Replies (4)0
Replies (4)
AutoTrader's replyOfficial
20 Sept 2021, 12:39Dear Monique
Thanks for reaching out, we apologise for the frustration you are feeling, unfortunately, HelloPeter redacts any contact information you put in your message as well as in our responses to you. (So we cannot see your details)
All mails sent to consumers do have an unsubscribe link at the bottom which you can make use of. This will remove you from the mailing list or unsubscribe you from your car alert. If this hasn't worked, please can you DM us on Twitter or send a Facebook inbox with the email address you are receiving emails from, we will be able to check our database and ensure you are removed. (Your contact details will then not be publically visible.) As mentioned, even if you reply to this message with your details, Helopeter will hide them and we won't be able to search for your name on our base in order to remove it.
If you still need assistance, please contact our customer service team on ***or *** and we will be happy to help you.
Again, we apologise for the inconvenience
Thanks, the AutoTrader team.
Thanks for reaching out, we apologise for the frustration you are feeling, unfortunately, HelloPeter redacts any contact information you put in your message as well as in our responses to you. (So we cannot see your details)
All mails sent to consumers do have an unsubscribe link at the bottom which you can make use of. This will remove you from the mailing list or unsubscribe you from your car alert. If this hasn't worked, please can you DM us on Twitter or send a Facebook inbox with the email address you are receiving emails from, we will be able to check our database and ensure you are removed. (Your contact details will then not be publically visible.) As mentioned, even if you reply to this message with your details, Helopeter will hide them and we won't be able to search for your name on our base in order to remove it.
If you still need assistance, please contact our customer service team on ***or *** and we will be happy to help you.
Again, we apologise for the inconvenience
Thanks, the AutoTrader team.
Best regards,
AutoTrader's reply20 Sept 2021, 12:39
Official
Dear Monique
Thanks for reaching out, we apologise for the frustration you are feeling, unfortunately, HelloPeter redacts any contact information you put in your message as well as in our responses to you. (So we cannot see your details)
All mails sent to consumers do have an unsubscribe link at the bottom which you can make use of. This will remove you from the mailing list or unsubscribe you from your car alert. If this hasn't worked, please can you DM us on Twitter or send a Facebook inbox with the email address you are receiving emails from, we will be able to check our database and ensure you are removed. (Your contact details will then not be publically visible.) As mentioned, even if you reply to this message with your details, Helopeter will hide them and we won't be able to search for your name on our base in order to remove it.
If you still need assistance, please contact our customer service team on ***or *** and we will be happy to help you.
Again, we apologise for the inconvenience
Thanks, the AutoTrader team.
Thanks for reaching out, we apologise for the frustration you are feeling, unfortunately, HelloPeter redacts any contact information you put in your message as well as in our responses to you. (So we cannot see your details)
All mails sent to consumers do have an unsubscribe link at the bottom which you can make use of. This will remove you from the mailing list or unsubscribe you from your car alert. If this hasn't worked, please can you DM us on Twitter or send a Facebook inbox with the email address you are receiving emails from, we will be able to check our database and ensure you are removed. (Your contact details will then not be publically visible.) As mentioned, even if you reply to this message with your details, Helopeter will hide them and we won't be able to search for your name on our base in order to remove it.
If you still need assistance, please contact our customer service team on ***or *** and we will be happy to help you.
Again, we apologise for the inconvenience
Thanks, the AutoTrader team.
Best regards,
MC
Monique C's updateReviewer Update
20 Sept 2021, 12:42Hi, I have tried numerous times to unsubscribe via the link the emails. My email address is:
***
***
MC
Monique C's update20 Sept 2021, 12:42
Reviewer Update
Hi, I have tried numerous times to unsubscribe via the link the emails. My email address is:
***
***
AutoTrader's replyOfficial
20 Sept 2021, 13:37Hi Monique, please can you send that email address to us via our Facebook page inbox or Twitter DM (even Instagram Dm will work) Helopeter is replacing your email details above (in the message) with asterix's which means we can't see it. Without the email address, we cannot remove you from our lists nor add you to our do not contact lists.
We realise this is an additional step but unfortunately the HeloPeter platform is hiding your details (as can be seen in your above message to us) which means we are unable to look on our lists to remove you. Or you can mail us on our customer service email address and we can remove you straight away (again, HeloPeter will redact the email address if we type it here) but it can be found under "contact us" on our site.
Thank you
The AutoTrader Team
We realise this is an additional step but unfortunately the HeloPeter platform is hiding your details (as can be seen in your above message to us) which means we are unable to look on our lists to remove you. Or you can mail us on our customer service email address and we can remove you straight away (again, HeloPeter will redact the email address if we type it here) but it can be found under "contact us" on our site.
Thank you
The AutoTrader Team
Best regards,
AutoTrader's reply20 Sept 2021, 13:37
Official
Hi Monique, please can you send that email address to us via our Facebook page inbox or Twitter DM (even Instagram Dm will work) Helopeter is replacing your email details above (in the message) with asterix's which means we can't see it. Without the email address, we cannot remove you from our lists nor add you to our do not contact lists.
We realise this is an additional step but unfortunately the HeloPeter platform is hiding your details (as can be seen in your above message to us) which means we are unable to look on our lists to remove you. Or you can mail us on our customer service email address and we can remove you straight away (again, HeloPeter will redact the email address if we type it here) but it can be found under "contact us" on our site.
Thank you
The AutoTrader Team
We realise this is an additional step but unfortunately the HeloPeter platform is hiding your details (as can be seen in your above message to us) which means we are unable to look on our lists to remove you. Or you can mail us on our customer service email address and we can remove you straight away (again, HeloPeter will redact the email address if we type it here) but it can be found under "contact us" on our site.
Thank you
The AutoTrader Team
Best regards,
AutoTrader's replyOfficial
30 Sept 2021, 14:23Hello Monique - we are not sure if you received our reply above on the 20th of September, we rep**** to let you know that although you have responded with your email address, in the reply, Hellopeter has replaced your email address with this: ********** This means we still don't have your email address and as such, we are unable to remove you.
This is why we have asked if you can please message us on Facebook (@AutoTraderSA) we will remove and block your details straight away.
We desperately want to assist you but are unable to as we don't have your email address. We realise this is a second step (using Facebook) but due to Hellopeter hiding your details, we cannot think of another way to get this information in order to help you and stop the frustration.
We have also checked with our email service provider with regards to the unsubscribe function, however, they said it is working, so we are not sure how this has slipped through.
As mentioned, we are desperate to get this resolved for you, please send your email address to us via FB or via our customer service email address and we can ensure you it will be done as soon as received and we will confirm once done.
Thank you
The AutoTrader Team
This is why we have asked if you can please message us on Facebook (@AutoTraderSA) we will remove and block your details straight away.
We desperately want to assist you but are unable to as we don't have your email address. We realise this is a second step (using Facebook) but due to Hellopeter hiding your details, we cannot think of another way to get this information in order to help you and stop the frustration.
We have also checked with our email service provider with regards to the unsubscribe function, however, they said it is working, so we are not sure how this has slipped through.
As mentioned, we are desperate to get this resolved for you, please send your email address to us via FB or via our customer service email address and we can ensure you it will be done as soon as received and we will confirm once done.
Thank you
The AutoTrader Team
Best regards,
AutoTrader's reply30 Sept 2021, 14:23
Official
Hello Monique - we are not sure if you received our reply above on the 20th of September, we rep**** to let you know that although you have responded with your email address, in the reply, Hellopeter has replaced your email address with this: ********** This means we still don't have your email address and as such, we are unable to remove you.
This is why we have asked if you can please message us on Facebook (@AutoTraderSA) we will remove and block your details straight away.
We desperately want to assist you but are unable to as we don't have your email address. We realise this is a second step (using Facebook) but due to Hellopeter hiding your details, we cannot think of another way to get this information in order to help you and stop the frustration.
We have also checked with our email service provider with regards to the unsubscribe function, however, they said it is working, so we are not sure how this has slipped through.
As mentioned, we are desperate to get this resolved for you, please send your email address to us via FB or via our customer service email address and we can ensure you it will be done as soon as received and we will confirm once done.
Thank you
The AutoTrader Team
This is why we have asked if you can please message us on Facebook (@AutoTraderSA) we will remove and block your details straight away.
We desperately want to assist you but are unable to as we don't have your email address. We realise this is a second step (using Facebook) but due to Hellopeter hiding your details, we cannot think of another way to get this information in order to help you and stop the frustration.
We have also checked with our email service provider with regards to the unsubscribe function, however, they said it is working, so we are not sure how this has slipped through.
As mentioned, we are desperate to get this resolved for you, please send your email address to us via FB or via our customer service email address and we can ensure you it will be done as soon as received and we will confirm once done.
Thank you
The AutoTrader Team
Best regards,