RP
Robert P

1 reviews | Active since Mar 2016

23 Mar 2018, 13:17

Once again the same weak service from autotrader

Is there anyone in a Senior position to assist me with a query. I have sent emails to both Kiara and Vusi to assist me but they seem to be to quick to reply without reading or investigating the matter. Imade a query on a mahindra scorpio and the email was under reference 1F4-222A6CEB-0237

Can anyone please assist me as the customer service agents yields no results at all.

0
Replies (4)
AutoTrader
AutoTrader's reply23 Mar 2018, 13:44
Official

Good day

We apologise for the inconvenience this may have caused, we have escalated the issue and a representative will be in touch shortly.

Have a great day further

The AutoTrader team

AutoTrader
AutoTrader's reply23 Mar 2018, 15:14
Official

Good day

Could you please send us your contact details so we can contact you?

Have a great day further

The AutoTrader team

AutoTrader
AutoTrader's reply23 Mar 2018, 19:51
Official

Good day

We have received confirmation from our Customer Support Manager that he made contact with you to resolve your query and that your funds have been reversed. Should you have any other query please do not hesitate to contact us and we will be happy to help.

Thanks

The AutoTrader team

AutoTrader
AutoTrader's reply23 Mar 2018, 19:51
Official

Good day

We have received confirmation from our Customer Support Manager that he made contact with you to resolve your query and that your funds have been reversed. Should you have any other query please do not hesitate to contact us and we will be happy to help.

Thanks

The AutoTrader team