Hellopeter
Share Your Experience

1 reviews | Active since May 2016

30 Oct 2017, 13:20

No Report yet you Pay

I went online to use the Auto Trader Vehicle check, the system did no report and did not find the vehicle, yet I was billed. SORT YOUR SYSTEMS OUT YOUR BUNCH OF ********* !!!!!!!!!!!

0
Replies (5)
AutoTrader
AutoTrader's reply30 Oct 2017, 13:34
Official

Hi Peter

Thanks for getting in touch, we apologise for any inconvenience caused. The report should automatically download once payment has been received however sometimes "pop ups" have been disabled on devices being used, in cases such as this the report is emailed directly to the user. It would appear that this has not happened in your case. We have sent your details onto the relevant department who will contact you to assist.

Thanks

The AutoTrader Team

's update30 Oct 2017, 13:52
Reviewer Update
good day, incorrect as I was given a message as per the attachment included in my submission that "no report found"
AutoTrader
AutoTrader's reply30 Oct 2017, 13:53
Official

Thank you for the additional information Peter, we have sent this onto the team so they can investigate further for you. We will advise once final feedback received.

Thanks

The AutoTrader Team

AutoTrader
AutoTrader's reply30 Oct 2017, 13:53
Official

Thank you for the additional information Peter, we have sent this onto the team so they can investigate further for you. We will advise once final feedback received.

Thanks

The AutoTrader Team

AutoTrader
AutoTrader's reply31 Oct 2017, 15:23
Official

Dear Peter

We have received final feedback from the team, they have confirmed as there was no report available, the payment was reversed automatically and will reflect in your bank account in the next day or so. They also confirmed that they did get in touch with you to explain what had happened. Again we apologise for any inconvenience caused.

Thanks
The AutoTrader Team