Changing the information of my add

I placed an advert in Autotrader on 30 March 2015. Firstly their credit card payment option didn't work so I had to do an EFT. After doing the EFT there is an instruction to FAX the proof of payment to them to get my add activated. I didn't have a fax machine (and who uses faxes anymore) so I emailed customer services requesting assistance to activate my add. I got a quick reply to scan the proof of payment, attach it to the mail and to send it back. On 1 April 2015 I received a request for the photos of the vehicle, which at first was strange as I know that I attached these while doing the add in the first place, but thought that something might have gone wrong and sent the photos again. On 7 April 2015 I tried searching for my vehicle on Autotrader but couldn't find it. I then mailed customer service to inquire what the problem was, only to be told that it was already active. I kept on searching but couldn't find it. Eventually I remembered that there was an email sent once the add was placed with a link to my add. I clicked on the link, which opened my add, only to discover there are no photos on my add plus my vehicle is now advertised for R500k instead of R550k.