1 reviews | Active since Mar 2016
Autotrader just useless
<p>I used the autotrader vehicle check on 1 April and duly paid my R99 per credit card. I used the number plate option. I was then emailed back lesego and told to provided proof of payment which I did. She then again emailed back and asked for the vin nr. I told her I dont have the vin nr hence I used the nr plate option. I told her to cancel the whole as its now very inconvenient. She then emailed me and told me to fill in a form, attach a copy of my bank statement and then I should wait two weeks. Why all this red tape when I paid you instantly. I opted to write of the R99 as a bad experience with autotrader then to deal with their useless service again</p>
Hello Robert
We apologise for the experience you have had with us. We have forwarded your details onto the relevant department and a consultant will be in contact with you shortly to help resolve the issue. We will update our response once we receive feedback that this has been rectified. Once again we apologise for the poor service you have received.
The AutoTrader team
Best regards,
Hello Robert
We apologise for the experience you have had with us. We have forwarded your details onto the relevant department and a consultant will be in contact with you shortly to help resolve the issue. We will update our response once we receive feedback that this has been rectified. Once again we apologise for the poor service you have received.
The AutoTrader team
Best regards,
Hello Robert
We apologise for the experience you have had with us. We have forwarded your details onto the relevant department and a consultant will be in contact with you shortly to help resolve the issue. We will update our response once we receive feedback that this has been rectified. Once again we apologise for the poor service you have received.
The AutoTrader team
Best regards,
Hello Robert
We apologise for the experience you have had with us. We have forwarded your details onto the relevant department and a consultant will be in contact with you shortly to help resolve the issue. We will update our response once we receive feedback that this has been rectified. Once again we apologise for the poor service you have received.
The AutoTrader team
Best regards,
Hi Robert
Our customer care department has investigated this matter and provided us with feedback:
Unfortunately the number plate used for the vehicle check report did not have any detail attached to it. (Which is why the team requested a vin number) However, the system is also supposed to reserve the funds until the report is pulled and only deduct the money once the report is delivered. In this case an error did occur and the money was deducted straight away. We do apologise for this, our finance team has reversed the payment and our customer care department will be in touch to confirm this.
We have also made changes to the system to prevent this happening in the future. Once again we apologise for the frustration this has caused you. Please let us know if we can assist with anything else?
Thanks
The AutoTrader Team
Best regards,
Hi Robert
Our customer care department has investigated this matter and provided us with feedback:
Unfortunately the number plate used for the vehicle check report did not have any detail attached to it. (Which is why the team requested a vin number) However, the system is also supposed to reserve the funds until the report is pulled and only deduct the money once the report is delivered. In this case an error did occur and the money was deducted straight away. We do apologise for this, our finance team has reversed the payment and our customer care department will be in touch to confirm this.
We have also made changes to the system to prevent this happening in the future. Once again we apologise for the frustration this has caused you. Please let us know if we can assist with anything else?
Thanks
The AutoTrader Team
Best regards,