1 reviews | Active since Jun 2015
EMPTY PROMISES AND ALL STAFF DON'T LISTEN(AUTOMATE
I have taken a cove with this people and we had a chat with the agent who was selling me the cover and explained my side of story and she confirmed her company story as well, and now I paid premiums and when I wanted to claim they told me they don't replace parts which was not explained to me on the phone as my car just came of the accident and when they told me they don't replace parts I bought them myself and sent emails to them letting them know I needed them to be fitted but its like I was talking to an automated machine mxm.<br> <br> I then after asked them to cancel their stupid policy and keep it but give me my money from inception, another automated agent from admin calls me and don't listen to what I say and expect me to listen to her, I then hanged up because its pointless to talk to a machine. these machine I refer to people who choose to ignore the needs of the customers.<br> <br> I need my money from inception.
We always try and do the best for our customers, and sometimes we do make mistakes. Our policy documents do clarify that parts and replacements are not covered under your benefits however, our chat with you was great and it gave us the opportunity to improve. We’re still sad to see you go. Your policy was cancelled on 26.06.2015 and refunded in full within the week. If there’s anything else we can help you with, please call us on ***. Take care, The Unlimited
We always try and do the best for our customers, and sometimes we do make mistakes. Our policy documents do clarify that parts and replacements are not covered under your benefits however, our chat with you was great and it gave us the opportunity to improve. We’re still sad to see you go. Your policy was cancelled on 26.06.2015 and refunded in full within the week. If there’s anything else we can help you with, please call us on ***. Take care, The Unlimited