Bad Customer Service

Hi Attention all those who have a policy with “ Auto Surgeon” The Unlimited Group I have been a member with them for +/- 3 years now. I have made claims in the past with no issues or hassle but recently I have summited a claim for rim repair. I was instructed to take my car for a quote to a repair center that they have specified after i got the quote I then submitted the required information to auto surgeon , I then sent emails to them asking them to follow up on my claim. After speaking to 3 different consultants from their call center i still had no response from them advising me a way forward with this claim.

I then asked to please escalate the case to someone higher than the people I normally speak to at the call center because clearly they all of no help at all. It’s now more than a month and I have no feed back from auto surgeon.

In conclusion: For those who are thinking about joining this policy with auto surgeon please read a few review from other people who are members because i feel recently they offer very poor service & sadly we always deal with call centers so they all blame the previous person who helped. I hope taking the time to type email spreads awareness & maybe going forward auto surgeon improves their poor customer service

Thank You