1 reviews | Active since Aug 2015
Auto Surgeon / The Unlimited - Complaint
On September 2014 I received a phone call about insurance for my car for only R149.99, everything sounded so good and then I sign-up for it (the same day as my stepson, see attached document). Everything went smooth, R149,99 were deducted every month and I never used it. Because I don't receive sms's for transaction below R100 I didn't realized that there were debit orders going of that I'm not aware of, till 24th July 2015 when I got paid. I wanted to pay my beneficiaries when my eye caught small amount below R100 going off from my account. On saterday 25 July I went into the bank to query it, I got 3 months bank statements and saw all the debit orders going off. I did not request nor authorized these transactions (see list below). What should have been an insurance off R149 ended up on R749.99, they added stuff that I didn't even knew about what to say wanted or needed. I immediately cancel and stop the debit orders, as this was going on for 11 months that brings it to a total of R8 249.89, not only did they mislead me with the insurance but also wrongfully took my money. This is the most dishonest company I ever did business with.
Thanks for letting us know you've had problems with our service - we always appreciate our customers giving us feedback (good or bad) so that we can improve your experience with us.
After all, without you, we wouldn't exist, so you can be sure I am personally going to follow up on your complaint and will get back to you within 24 hours with some answers.
Regards
Bongiwe
Thanks for letting us know you've had problems with our service - we always appreciate our customers giving us feedback (good or bad) so that we can improve your experience with us.
After all, without you, we wouldn't exist, so you can be sure I am personally going to follow up on your complaint and will get back to you within 24 hours with some answers.
Regards
Bongiwe
