SM
Stephen M

1 reviews | Active since Mar 2022

14 Oct 2024, 10:00

Terrible service from Staff at Klerksdorp Auto styling

I am an extremely upset client, I called Autostyle on Friday the 11th of October and spoke to a gent to enquire about a set of Vitour White wall Tyres that were on their website, these were 185/60/13-inch old school white wall Tyres. I told the guys that I was planning on driving through the Saturday to come buy and fit them which I did just to be greeted by a rude arrogant and obnoxious staff member by the name of Gert who was unhelpful, then got to speak to another younger white gent who helped me and told me that they do have the Tyres I want in stock and when he brought them it turned out being the wrong set, I already paid and was told that they will refund me, no recourse on what will be done to help fix the matter, just got told that they will email Vitour to give me a discount and will only get back to me on Monday the 14th of Oct, needless to say today is Monday, I tried calling them a few times they do not answer the calls so I am rather sending this review so that the rest of SA must know what terrible service their store gives and their staff and I hope that through this review they will get their act together and treat clients much better in future. No apologies were given for the fact that I had to drive over 200km to support their shop, they did not care.

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Replies (1)
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Stephen M's update18 Oct 2024, 13:11
Reviewer Update
There has been a positive turn of events on this matter where Auto Styling has atoned and rectified the bad service, they managed to apologize for what had happened, they sourced the correct Tyres for me and gave me a discount plus free courier right to my doorstep, so I am happy to report that they have done their bit to fix the situation and I am grateful for that hence I am now writing this review to show that they have indeed done the right thing. Good end to this bad service story.