poor customer service and delivery time

Slow delivery and never awnswer phone

place order received confirmation the next day i receive tracking and waited 24 hours as said in email an dawn wing still had no tracking and the reason that was give is your compony can only had 15 packages over to your courier

why are the customer then paying exp rates and the order is handled as economy this is extremly bad service wount be recomending any one to order form auto style klerksdorp