NG
Nicole G

1 reviews | Active since Jan 2023

24 Jan 2023, 14:51

DO NOT RECOMMEND!!!!!!

My experience with this company has been terrible. They have no moral or ethical conscience, and I would STRONGLY DSICOURAGE any customers from doing any business with this organization. Auto Investments (AI) are fully prepared to roll vehicles off the showroom floor that are blatantly and materially defective. To the extent that the safety of buyers is placed at risk. Within the first 30 minutes of driving the vehicle, it was pulling to the one side and shuddering. I pulled into Supaquick, and after placing the vehicle onto the wheel calibration device, they discovered that 3 of the 4 wheels/rims were completely buckled. They discovered new wheel balancers on the wheels before they fixed the rims. Supaquick also advised that the aircon needed to be re-gassed. I gave Supaquick the go ahead to repair the rims and re-gas the aircon. After I fetched the car from Supaquick, and drove 15km down the road, the overheating warning lights came on. Video and photo footage of the problem were sent to AI. I took the vehicle directly to Volvo to assess, and was given a quote to sort the car out. AI agreed to refund me for the rims and the aircon re-gas, but refused point blank to refund me the cost to sort the overheating out with genuine Volvo parts, insisting that I should send the vehicle back to them to repair in their workshop. After the experience so far, as well as reading some unsavory reviews on Hello Peter about substandard repair work and selling of substandard vehicles to unsuspecting consumers, my trust in AI was completely destroyed, and I felt it prudent to not allow AI to repair the vehicle, and to rather use a reputable company like Volvo to assess, diagnose and repair the vehicle using genuine parts, to give us peace of mind. The way in which AI have handled this deal is nothing short of scandalous. The vehicle only clocked up 25 km since I took delivery 2 months ago, and I am now vigorously pursuing legal action to recover my costs, which are now exceeding R40 000.00. Apart from the mechanical problems I have encountered with the vehicle, I also encountered AI trying to change the price after it was agreed and trying to manipulate the finance rate after I accepted the finance quote. STAY AWAY!!!!

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Replies (3)
Auto Investments Wonderboom
Auto Investments Wonderboom's reply24 Jan 2023, 15:13
Official
Good day Nicole. Yet again sorry for the inconvenience, but always 2 sides of a story. You agreed that we could collect the car and have it sorted by our own workshop which you agree to and then change your mind the next morning to take the car to Volvo without our approval or knowlege. You then just decided that we must fit the bill after your approval of us collecting the car to sort the problem out free of charge, and now angry with us because you decided to take matters in your own hands. Now that we questoning the invoice, all of a sudden these bad remarks just because you did not get what you wanted for us just to fit the bill. Like I said, we were more than willing to sort the overheating problem out, but you denied us the oppertunity and gave the go ahead to Volvo without our knowlege. We are surely not as quilty and scandulous like you trying to make us look.  The dealer is not always wrong.  
NG
Nicole G's update30 Jan 2023, 10:42
Reviewer Update
We decided that we could not trust your workshop, after reading many reviews on Hello Peter stating that the work provided at your workshop was sub-standard, as well as all the other problems we encountered on the vehicle up to that point. At this point we couldn't trust anything that your workshop may have done to the vehicle. We did not give the go ahead to Volvo without you knowledge. We sent you the quote to repair before we gave them the go ahead. We gave you ample opportunity to put this right, trying to come to a amicable agreement with regards to the amount, but you simply refused. Judging by others experiences on this platform, the dealer is not always right either.
Auto Investments Wonderboom
Auto Investments Wonderboom's reply07 Feb 2023, 09:59
Official
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