Bait Marketing

<p>I bought a BMW 125 Coupe on 7 January 2017 from Auto Integrity in the Willows (154 Stilgelee Avenue). They’ve advertised the vehicle with cruise control as well as climate control. When the vehicle was taken for a test drive I’ve asked the sales consultant (Joe) about the cruise control, but he was not sure where the lever was. I specifically asked about the cruise control as it was an important feature to me because I am travelling a lot and my previous vehicle which was trade in on the BMW had cruise control. When he couldn’t find the lever I left it because I thought my husband would be able to show me where the lever is as he had a BMW as well. I received the vehicle on 7 January 2017 and when my husband saw the vehicle he told me that the vehicle doesn’t have cruise control or climate control as advertised. I was very upset and immediately send the sales consultant a WhatsApp whereby he rep**** with a YouTube video on where the cruise control lever was supposed to be. I told him that the vehicle doesn’t have cruise control or climate control.</p> <p>I’ve also requested the spare key of the BMW, but the consultant said he will follow-up with the previous owner as he is not sure if they did receive a spare key. He later came back to me and told me that the previous owner will look for the key as they are not sure if they did hand it in or if it is still at home somewhere. Later on I was told that there is no spare key.</p> <p>On 8 January 2017 we took the vehicle to BMW Menlyn whereby they’ve confirmed that the vehicle does not have cruise control or climate control. BMW Menlyn informed me that you cannot fit the cruise control or climate control afterwards and the cost of the cruise control is in the region of R30 000. I feel that now I am paying for something that is not in the vehicle as advertised.</p> <p>I’ve put smash and grab on the windows at a cost of R1 550-00 and tried to make a deal with Auto Integrity that I will write off the fact that there is no cruise control or climate control in the vehicle if they pay for the smash and grab, but unfortunately they don’t want to. The sales consultant told us that it is not the first time that it happened. They advertise vehicles but he never do an inventory to see if everything that is listed in the adverti*****t is really in the vehicle. I really think someone needs to take it up as they are cheating people.</p>