Horrible claims experience.

Lodged a claim in February this year for a lost engagement ring. Have had to follow up every single week or so to get an update. Was told 3 weeks in that a referral had finally been sent to IVAA, heard nothing so followed up a week later to then be told “oh thank god you called in, we sent the wrong request”. Was then told a week later that IVAA could not find a ring to replicate with their jewellers so I had to get store credit. Found a jeweller overseas that could replicate the ring, was then told I couldn’t go down that option and HAD to get store credit at a jeweller in Australia. Sent an email a week ago disputing this, have sent a follow up email 2 days ago and still nothing. Absolutely horrible experience and will be cancelling my policy as soon as this is resolved. I have had to do their job for them following my claim up constantly. Literally nothing positive to say out of this experience.