UNACCEPTABLE SERVICE

We have sent our car in for repairs after an accident. The estimated time for the car repair to be done was 10 days. We sent the car in on the 02/03/2016.We have been advised that vehicle will be ready on the 16/03/2015.Their client relationship and service is terrible as we have to call them to find out what's happening. When we call, we are advised that they are busy with repairs.2 weeks has passed and there still hasn't been any feedback as to what has been done.\ THEY ARE STILL BUSY\". We have been advised yesterday(15/03/2015-day before pick up) that they have noticed there were other parts were damaged. They requested authorization from the insurance and the parts will be delivered today. We have to wait another week for the vehicle and this is a company that is contracted to a well known insurance company. I don't understand the level of service that they provide as this is unacceptable. I understand repairs might take longer but What have they been doing for the past 2 weeks???. why take on a job if you cannot deliver on a promise. why be contracted to a well known insurance company when you cant deliver. To top it of they advised on a date to bring the car in."