Rhino Linings Santon - SABENA ! ( Such a ****** experience, never again!)

The purchase of a new car is supposed to be an exciting experience. A joyous occasion. Well thanks to Rhino Linnings Sandton I have been ****** of this experience which has just left a very bitter taste in my mouth.

I ordered and paid cash for an Isuzu 250 D-Max X-Rider Red on the 27/02/2020. I needed the bakkie rubberized and fitted with a canopy with doggie bars in red. On the same day my partner spoke to Michelle Venter of Rhino Linnings directly and requested a quote on the Canopy with pictures of the doggie bars. In addition, he sent her an email with his contact details for the quote and pictures. Nothing was received. The bakkie was supposed to be collected on the 27/02/2020 for rubberizing. When I spoke to Michelle to request once again the quote with doggie bars and the pictures ( which I never received) she said the bakkie was with her and they would be proceeding with the rubberising and colour coding of the canopy. I called Fabio at Isuzu Woodmead and he confirmed that the bakkie was actually still with him and had not yet been collected. The bakkie was only collected on the 28/02/2020. It was then returned on Monday 02/03/2020. On Monday I called Michelle but had no response from her line so I left a message but also sent her an email asking when the canopy would be ready for fitment. She never returned my call but responded to my email saying it would be ready on Monday for fitment. I collected my bakkie on 04/03/2020 from Isuzu. On Friday 06/03/2020 I tried to call Michelle again and left a message for her to call me back but that never happened. I sent her an email instead asking for the quote/invoice to make payment and confirming if I could drop the bakkie off first thing on Monday for the canopy fitting. No returned phone call, no email response received. Monday 09/03/2020 I called Michelle at 08:30 and again at 09:30. I left a message twice for her to call me back. The third time I called I was put through to her desk but the call was never answered and dropped. In desperation I called Fabio and asked him to try make contact with Michelle as I needed to know if I could bring my bakkie in for the fitting. Fabio responded within a few minutes to say the canopy would be ready for fitment Tuesday. Why did she accept Fabios calls but none of my calls?????? I then received an email from Michelle later in the day with the quote which included the colour coding and the doggie bars. She asked me to pay on the quote as the invoice could not be issued until after fitment had been completed. She also claimed to have never received any of my emails. On Tuesday 10/03/2020 I drove to Rhinos premises to drop off the bakkie for the fitment only to be told by Lisa the receptionist that it would take 5-6 hours to fit. None of this information was ever communicated to me and needless to say I was more than annoyed. As I had been stuffed around and ignored by Michelle I was not impressed. She didn’t even come and talk to me. Instead Lisa called the manager. All the manager could do was worry about the phone call he was trying to make. The whole time I was talking to him the phone was attached to his ear and in the end or he could say was sorry. When we went outside to inspect the vehicle the phone remained glued to his ear. I instructed him to return the bakkie to Fabio so that number plates could be fitted and smash and grab completed on the canopy windows. He offered to fit the number plates for me but I declined as I thought based on my experience so far it would never happen. Fabio kept me informed the whole day and by lunch time confirmed the bakkie would be delivered back to him at 15h00 for the smash and grab to be completed and the number plates to be attached. Well, thankfully I told him not to rush and id collect the bakkie in the morning (today). The bakkie was only delivered back to Isuzu Woodmead at 17h40 last night so the balance of the work could only be completed today. Another day wasted. The bakkie has now been collected with the Canopy but NO DOGGIE BARS !!!!!!! What the hell!!!! No explanation, nothing. Sweet ****** all !!!!! The level of service received is disgusting to say the least. Absolutely shocking service!!!!!!!! No Communication, no response to queries, no return of phone calls, no commitment to deadlines, no attention to detail. Sloppy and inefficient. Useless management and personnel. Only effective person was Lisa the receptionist.