Dishonest, incompetence service providers

Good day After a year of not claiming even though I am authorized to claim quarterly, I've probably had the worst customer service experience ever, pathetic really. As their client, I shouldn't be the one following them regarding any feedback but here it goes. On the 13th of November, I proceeded with claiming for my scratched/cracked rim, which by the way is the same price to Tiger Wheel at Glenmarais, Kempton Park. I was disclaimed because it was cracked after a week of me following them. That I understood. On the 16th, I gave them a new quote of a different rim and once again on the 20th I had to call and I was told by 12:00pm I should have my feedback. When it was 12pm no one called and when I called at around 13:00 they ensured a response by the end of business day. That didn't happen. I've dealt with a team leader(Mr Pather) who asked me to send in documentation again. This is probably the 4th time in doing so, that was on the 21st. And I still haven't heard from him, even though he promised to speed it up. This is M- sure, Auto Elite's claims department. Now on the 22nd I spoke to Kashmier(esp) around 09:00 the supervisor who said she'll call me... even now in been waiting for that call . I've probably spent airtime equivalent to the debit they happy to take every month. Appaling service, goes to Zinhle and Shannon for their dishonesty. They managed to drag a claim from their promised of 24-48hours feedback to a whole week's job for me really.