BAD TREATMENT

My car was sent to Auto Electrical for service and cooling system. The problem with the cooling system was a fan and that was claimed from the insurance on 18/02/2015. The insurance gave authorisation on the same day before 14H00. Around the 14H00 I went to Auto Electrical to find out about the progress and I was told by the lady in front that my car will be ready on the 19/02/2015. But on the 19/02/2015 after 13H00 I was phoned to find out about my car and I was told that some one took the fan and my car will be ready on the 23/02/2015 I was forced to understand that. Now I do not have car and I am suppose to drive to KZN. Why are they treating me very bed? Why they didnt tell me at list early so that i orgernise another place to install the fan?